Help and Support
Our Mission-Centered Services
Helping You Heal, Together.
At Tails to Serenity, we believe that financial hardship should never stand in the way of life-saving care. Our unique Community-Supported Model means that every time a neighbor books a stay or a grooming appointment, they are directly helping to fund a safe haven for a pet in crisis.
The Serenity Sliding Scale
We offer Compassionate Crisis Boarding for individuals entering rehabilitation, mental health treatment, or domestic violence shelters. To ensure our doors are open to everyone, we provide:
How It Works:
Our Impact: A Circle of Care
Your Pet’s Stay Powers a Life-Saving Mission.
At Tails to Serenity, we believe in a “Dual-Revenue” model with a heartbeat. We’ve designed our business so that the premier services we provide to the Southern California community directly fuel our mission-based crisis work.
The Circle of Serenity
When you choose us for your dog’s daycare or your cat’s luxury boarding, you are doing more than just giving your pet a five-star experience—you are helping us build a safety net for those who need it most.
- Community-Powered Subsidies: A portion of the proceeds from every grooming session and overnight stay goes directly into our Crisis Care Fund.
- Removing the Barrier: This fund allows us to offer sliding-scale boarding fees for individuals entering rehabilitation, mental health treatment, or domestic violence shelters.
- Keeping Families Together: By choosing Tails to Serenity, you are ensuring that a neighbor in crisis never has to choose between their own recovery and the safety of their beloved animal companion.
Driven by Experience
Founded by Gusti Lind, a recovery advocate with over 25 years of experience in education and animal welfare, our facility is built on the belief that recovery is a community effort. We aren’t just providing a service; we are providing a bridge to a better life for pets and their people alike.
“Because when one of us heals, the whole community grows stronger.”
For Our Professional Partners
Bridging the Gap Between Crisis and Care.
At Tails to Serenity, we understand that for many of your clients, their pet is their primary source of emotional stability. We also know that the lack of reliable pet care is a leading reason why individuals delay or decline life-saving treatment.
We are here to be your official pet care partner, ensuring that your facility’s “no-pets” policy is never a barrier to a client’s recovery.
How We Support Your Facility:
- Seamless Referrals: Our Community Relations Director, Christie Koza, works directly with your intake teams to coordinate pet placement, often on short notice.
- Integrated Care Packages: We offer specialized 30, 60, and 90-day boarding programs that align with standard inpatient treatment durations.
- Streamlined Logistics: We assist with pet transport, intake paperwork, and regular “digital report cards” so your clients can stay updated on their pet’s well-being without distracting from their clinical work.
- Financial Accessibility: We offer sliding-scale fees and subsidized rates for clients in crisis, ensuring that your services are accessible to those with limited financial resources.
Why Partner With Us?
- Higher Enrollment & Retention: Research shows that treatment completion rates increase significantly when owners know their pets are safe.
- Safety First: Our state-of-the-art facility is “Fear-Free” certified and features 24-hour supervision and medical management systems.
- Empathy-Led Staff: Our team includes professionals in recovery who understand the unique sensitivities of your clientele.
Become a Referral Partner
Join our network of Southern California hospitals, domestic violence shelters, and rehabilitation centers. Let’s work together to ensure that no one has to choose between their own healing and the safety of their pet.